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Terms and Conditions

The Shop Terms and Conditions
Making A Purchase
Making a purchase could not be easier. Just browse our product pages, and click on any items that you wish to buy and put them into the shopping cart. Your cart can be viewed at any time by clicking on the VIEW CART button on the top right of your screen. After you have finished your selection, click on "Proceed to Secure Checkout" you will be asked for the details needed to be able to satisfy the order. This section of the website is controlled by SAGE PAY and is not able to be viewed by us, your banking details remain totally private, we are only supplied with your order and address details.

We accept Visa and Mastercard as well as most debit cards. You may send your credit card information via phone, or ​via the website. Please do not email any of your card details to us.

Shipping And Handling
All orders are shipped by Royal Mail, all overseas orders are shipped using International Tracked which has a tracking service, the tracking number will be emailed to you.  If you select standard air mail, but this is not a tracked service.
All items are weighed so when you place an item into your basket the weight is added to your order and the postal rate changes automatically. Postal charges are in weight bands charged by the Post Office.
Delivery Schedule
We aim to dispatch all orders on the same day as you place your order if it is before 2 pm. You will receive an email to confirm dispatch providing you have given us a correct email address.
International orders are generally received well within 28 days many within a week) provided you supply us with a correct delivery address.
If the delivery address is incorrect and the order dispatched, we promise to resend the goods to the correct address you supply us with once we have received the original parcel, alternatively you can choose to have the goods refunded once we have received them. You will however need to pay for the shipping again.
Back Orders
If we do not have an item, we temporarily remove it from the website, or there will be a zero price showing with information about when the goods are expected. We post entire orders, not partial orders. 

Tax Charges
Orders made for delivery to the UK or within Europe, 20% VAT is ​included.
All orders to be delivered outside the UK and Europe is 20% sales ​tax free. This comes off your order automatically in the checkout, once you select your destination country. If you do not select ​your correct destination country the tax may not be deducted from your order.          

Credit Card Security
Our site is PCI compliant using secure Internet banking.

All of our products come with a 30 day no quibble guarantee. if you are unhappy with a product, return it to us stating what is wrong with it and we will either replace it or refund it.

Contacting Us
If you need to contact us, please email us on alternatively, you can call on 01451 820014 (International +44 without first zero) or write to us at:                  

Chardwar House
Victoria Street
GL54 2BT

Returns Policy
We accept any return for any reason within 28 days and will refund or replace the product. If a product is broken or damaged we pay the return postage, if you just don't like it, or it is not want you want, you pay the return postage. A full refund will be paid by the same method as we receive payment once the goods are received.

This returns policy does not affect your statutory rights.

Info for Overseas Customers

How do I Order?
You can order through this secure website. If you prefer, you can telephone your order details to us on 0044 1451 820014, or email your order, then phone to give your card details.

If you wish to email your order, select the items you wish to purchase and place them in your basket via the website, go into the secure checkout, select your destination country, then before entering any of your personal details, take a screen shot of your order. Email this to us, along with your delivery address then once received you may call us to give us your card details. Do not email any card information to us please.

How Do I Pay?
We can accept payment in UK pounds sterling, United States Dollars or Euros, via the website so the best method of payment is a credit or debit card. You can alter the currency on the website by clicking on the appropriate flag.

How Much Will This Cost me in My Currency?
The cost of your purchase is the cost shown in your chosen currency.

How Soon Will I Receive The Goods?
In most instances, we make every effort to dispatch the order within 24 hours of receipt. A dispatch email is automatically sent to you so you know your order is on its way.

You should normally receive the goods within 10 days of placing your order, if there is a delay in posting your order you will be informed by email. However, we will advise you if there will be a delay in dispatch. Your order may also be delayed in customs, so please be patient.

How will my order be Sent?
Orders are sent by Standard airmail, or INTERNATIONAL TRACKED if you select this option.