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Terms and Conditions

The Shop
Making A Purchase Once you "Proceed to Secure Checkout" you will be asked for the details needed to be able to satisfy the order. This section of the website is controlled by SAGE PAY and is not able to be viewed by us, your banking details remain totally private. If you make a purchase, then change your mind before it has been dispatched, contact us immediately and a refund will be immediate. If you make a purchase then wish to add to it before it has been dispatched, contact us and we will endeavor to amend your order. Once the order has been dispatched, it cannot be altered.

Delivery Schedule 
All orders are shipped by Royal Mail. We aim to dispatch all orders on the same day as you place your order if it is before 2 pm, Monday to Friday and not a Bank Holiday. You will receive an email to confirm dispatch providing you have given us a correct email address. If the delivery address is incorrect and the order dispatched, we promise to resend the goods to the correct address you supply us with, once we have received the original parcel, alternatively you can choose to have the goods refunded once we have received them. You will however need to pay for the shipping again. We are not responsible for any shipping delays once your order has been dispatched. If a parcel is in transit, we cannot make refunds, resend goods or make Postal enquiries until 28 days has passed.

Returns Policy 
Items purchased from the shop - 

We accept any return for any reason within 28 days providing the product is unused and will refund or replace the product. If a product is broken or damaged, we pay the return postage, if you just don't like it, or it is not what you want, you pay the return postage. Refunds are paid by the same method as we receive payment once the goods are received.

Guarantee 
All of our products come with a 30 day no quibble guarantee. if you are unhappy with a product, return it to us stating what is wrong with it and we will either replace it or refund it. This returns policy does not affect your statutory rights. 

Tax Charges 
Orders made for delivery to the UK or within Europe, 20% VAT is included.  All orders to be delivered outside the UK and Europe is 20% sales tax free. This comes off your order automatically in the checkout, once you select your destination country. If you do not select your correct destination country the tax may not be deducted from your order.      
Delivery Information
All items are weighed so when you place an item into your basket the weight is added to your order and the postal rate changes automatically. Postal charges are in weight bands charged by the Post Office.

UK Delivery
If you spend over £30 in the shop, your postage is free providing the item weighs under 2 kilos. These orders we post standard 2nd class mail. We don't post items over 2 kilos via Royal Mail.

If you spend under £30 in the shop, the post and packaging is £3.50 up to 2 kilos. Orders under 100 grams we post 1st class mail. Orders over 100 grams we post 2nd class mail. 1st class mail usually reaches its destination within 2 working days. 2nd class mail usually reaches its destination within 5 working days If you are out at the time of delivery the post office will leave a card for you to collect from the post office.  We will advise you if there will be a delay in dispatch.

EEC & Europe Delivery 
Unless you select TRACKED, we post all orders standard airmail which usually takes between 7 - 14 days however sometimes there can be delays with some parcels taking up to 28 days to some destinations. We will advise you if there will be a delay in dispatch. Your order may also be delayed in customs, so please be patient. Only if you select TRACKED will you will receive a tracking number. Postage rates are charged according to weight up to a total of 2 kilos, weights begin with up to 100 grams and then are in 250 gram bands. 

Worldwide Delivery (outside the EEC & Europe)
We recommend you select INTERNATIONAL TRACKED International standard air mail is generally received between 10 - 28 days, although occasionally there may be delays in customs with some parcels taking as long as 50 days to some destinations. . Your order may also be delayed in customs, so please be patient. International TRACKED is generally received between 3 - 10 days  Only if you select INTERNATIONAL TRACKED will you will receive a tracking number.  Postage rates are charged according to weight up to a total of 2 kilos, weights begin with up to 100 grams and then are in 250 gram bands.

We post items within a day of receiving your order unless it is a weekend or public holiday. If there is a delay expected due to holidays you will receive this information on your order confirmation email, which will include the estimated date for dispatch. If you then wish to cancel your order, please email and this will be done immediately.

YOUR SUBSCRIPTION ACCOUNT

Whilst using the site you are responsible for the security of your account details and password, and you agree to accept responsibility for all activities that occur under your account and password. We reserve the right to terminate accounts, remove or edit content, refuse service or cancel subscriptions.

The Project Library is made available for the duration of your subscription being paid and active. Subscription payment provides access only to the content and does not transfer ownership of any subscription content. If your subscription is not renewed access to the tutorials is suspended, pending renewal payments being made.

By purchasing a subscription plan offered on the 'site' you agree to the site storing the IP address used by your device to log into the subscription area. This information will be stored and monitored in order to ascertain appropriate usage of your subscription account, in compliance with the following clauses.

- Subscription plans are intended for the exclusive sole use of the registered bill payer, and are non-transferable.
- A user is permitted to access subscription only content, via a maximum of three browsing devices. This activity will be reviewed via the monitoring of such IP address associated with each account. If any user is found to be in breach of these terms they will receive a written electronic communication to serve as warning. Failure to correct usage may result in the subscription being cancelled without further notice or refund.
- Any information stored and monitored will not be passed to any third parties in accordance with our Privacy Policy.

PRICING & AUTOMATED SUBSCRIPTION RENEWAL

An automatic recurring transaction will be processed at the relevant renewal period as set out in your subscription plan. You will receive written electronic communications prior to any automatic renewal payment being taken. Should you wish to cancel your subscription, you must notify us in writing. Failure to do this may result in additional subscription payments being taken from your account.All subsequent renewal payments are charged for the same subscription length unless cancelled beforehand.

CANCELLATIONS

Solely the bank manages subscription plan payments. An automatic recurring transaction will be processed at the relevant renewal period as set out in your subscription plan. You will receive a written electronic communication prior to any automatic renewal payment being taken. Automatic recurring payments will be taken 48 hours before the expiry date. If your card has expired and payment cannot be taken you will be contacted to enable you to provide alternative payment details, otherwise your subscription will automatically be cancelled.

Should you wish to cancel your subscription, you must notify us in writing, failure to do this may result in additional subscription payments being taken from your account.

You have the right to cancel your subscription at any time, without penalty. After cancellation subscribers will continue to receive access to the Project Library up to the end date of their current installment, after which access will stop.

Should you wish to cancel and receive a full refund for any plan, requests must be received in writing. Any refund requests after 7 days will be issued as partial refund for any duration still remaining on the users membership.

CONTACT DETAILS

Registered Business Address:
I LOVE ART LTD
Chestnut Field House
Chestnut Field
Rugby
CV21 2PD

VAT Number: 940924715.
Company Number: 6023230